Privacy Policy
Last updated: [September 2025]
- Who we are
Keyline Property (“we”, “us”, “our”) is a Sunderland‑based letting and property sourcing agency serving the North‑East region. Our website is https://keylineproperty.co.uk/. - What personal data we collect
We may collect the following personal information from you when you contact us, register for a service, or use our website:- Your name, email address and telephone number.
- Property details (if you are a landlord or tenant) relevant to our services.
- Any message or enquiry you send to us via our contact form or email.
- How we use your personal data
We will use your information to:- Respond to your enquiries and provide our letting, sourcing and property services.
- Manage the landlord‑tenant relationship and associated property services.
- Send you information you request or that is necessary for the delivery of our services.
- Legal basis for processing
We process your data because:- It is necessary to provide you with our services (contractual necessity).
- You have given your consent (for example, when you contact us via our website).
- We have a legitimate interest in operating our letting and property‑sourcing business (for example, responding to enquiries and managing relationships) provided your rights are protected.
- Sharing your data
We will not sell your personal data. We may share your information with:- Contractors or service providers acting on our behalf (for example, maintenance, inspection or legal services) who need the data to perform services for us.
- Legal or regulatory authorities if required by law.
- Data retention
We will retain your personal data only for as long as necessary for the purposes set out in this policy, including any legal, accounting, or reporting requirements. - Your rights
Depending on the circumstances, you have the right to:- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (in certain circumstances).
- Request restriction of processing or object to processing.
- Request transfer of your data to another controller (data portability).
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe our processing infringes data‑protection law.
- Cookies and tracking
Our website may use cookies (small text files placed on your device) and similar tracking technologies to improve website functionality. You can choose to disable or block cookies via your browser settings, but this may affect how the website functions for you. - Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. - Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top will reflect when the changes were made. Please check back periodically. - Contact us
If you have any questions about this privacy policy or our use of your personal data, please contact:
Email: info@keylineproperty.co.uk
Telephone: 0191 522 5663